Welcome to Water Sports Shop’s FAQ section! We’re here to help answer your questions about our products, shipping, returns, and more. Below you’ll find answers to our most commonly asked questions.
About Our Shop
What kind of products does Water Sports Shop specialize in?
We specialize in high-quality water sports equipment and accessories including:
- Boards (surfboards, paddleboards, etc.)
- Boots and bindings
- Kayaks and paddles
- Safety gear (hoods, rash guards, gloves)
- Equipment accessories (fins, keels, ropes, covers)
- And much more for your aquatic adventures!
Where is Water Sports Shop located?
Our headquarters and warehouse are located at 4316 Dover Road, Louisville, US 40216. We ship worldwide (excluding some Asian and remote regions).
Product Questions
How do I choose the right size for water sports equipment?
Each product page includes detailed sizing charts and recommendations based on skill level and body measurements. If you need additional help, our customer service team at [email protected] can provide personalized advice.
Are your products suitable for beginners?
Yes! We carry equipment for all skill levels from beginner to professional. Look for products marked “beginner-friendly” or contact us for recommendations based on your experience level and intended use.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 flat rate) via DHL or FedEx – arrives in 10-15 days after dispatch with full tracking
- Free Shipping on orders over $50 via EMS – arrives in 15-25 days after dispatch
How long does order processing take?
We process orders within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information as soon as your order ships.
Do you ship internationally?
Yes! We ship worldwide except to some Asian countries and remote regions. All international shipments include tracking and require signature upon delivery.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact. To initiate a return, please contact us at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
Payments & Security
What payment methods do you accept?
We accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.
Customer Service
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.
Do you offer product recommendations?
Yes! We’re water sports enthusiasts ourselves and happy to help you find the perfect gear for your needs. Just tell us about your experience level, intended use, and any preferences you have.
Still have questions? Don’t hesitate to reach out to our team at [email protected]. We’re here to help you make waves in your water adventures!