Returns & Exchanges

At Water Sports Shop, we stand behind the quality of our water sports equipment and accessories. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

• The item must be unused and in the same condition as when you received it
• The item must be in its original packaging with all tags attached
• You must have the original receipt or proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns or exchanges on the following water sports products:

• Inflatable products (due to potential puncture risks during return shipping)
• Rash guards (hygiene reasons)
• Gloves (hygiene reasons)

How to Initiate a Return or Exchange

Step 1: Contact Our Team

Email our customer service team at [email protected] within 15 days of receiving your order with the following information:

Step 2: Receive Return Authorization

Our team will respond within 24 hours (during business days) with:

• Return authorization number
• Shipping instructions
• Return address (Water Sports Shop, 4316 Dover Road, Louisville, US 40216)

Step 3: Package and Ship Your Return

Please ensure:

• All original packaging and protective materials are included
• The return authorization number is clearly marked on the outside of the package
• For exchanges, include a note specifying your desired replacement item

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your returned item:

• We will notify you of the approval or rejection of your refund
• Approved refunds will be processed to your original payment method within 7-10 business days
• For exchanges, we will ship your replacement item once the return is processed

Refund Exceptions

Some banks and credit card companies may take additional time to process and post the refund to your account. PayPal refunds typically appear faster.

Damaged or Defective Items

If you receive a damaged or defective water sports product (boards, boots, bindings, etc.):

1. Contact us immediately at [email protected] with photos of the damage
2. We will arrange for a replacement or refund
3. In most cases, we’ll provide a prepaid return shipping label

International Returns

For customers outside the United States (excluding some Asian and remote regions):

• Return shipping costs are the customer’s responsibility
• Customs fees are non-refundable
• Please mark the package as “Returned Goods” to avoid additional customs charges