At Water Sports Shop, we’re committed to getting your water sports gear to you quickly and ensuring you’re completely satisfied with your purchase. Below you’ll find all the details about our shipping options and our straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipping
  • Recommended for time-sensitive orders

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipping
  • Great option for non-urgent orders

International Shipping

We ship worldwide (excluding some Asian and remote regions). International customers may be responsible for customs fees, which are not included in the order total.

Returns & Exchanges

Key Return Details:

  • Return Window: 15 days from delivery date
  • Return Conditions: Unused, in original packaging with tags
  • Refund Method: Original payment method (7-10 business days)

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Inflatable products (kayaks, inflatable boards, etc.)
  • Rash guards
  • Gloves

Return Process

Step 1: Contact Our Team

Email us at [email protected] within 15 days with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Item name and reason for return/exchange
  • For exchanges: desired replacement item

Step 2: Receive Return Authorization

We’ll respond within 24 business hours with:

  • Return authorization number
  • Shipping instructions
  • Return address: Water Sports Shop, 4316 Dover Road, Louisville, US 40216

Step 3: Package and Ship Your Return

  • Include all original packaging and protective materials
  • Clearly mark the return authorization number on the package
  • For exchanges, include a note specifying your desired replacement

Note: Customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • We’ll notify you of approval/rejection within 3 business days
  • Approved refunds are processed to your original payment method within 7-10 business days
  • For exchanges, we’ll ship your replacement once the return is processed

Refund Timing Note: Some banks/credit cards may take additional time to process refunds. PayPal refunds typically appear faster.

Damaged or Defective Items

If you receive damaged water sports equipment (boards, boots, bindings, etc.):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange for replacement or refund
  • In most cases, we’ll provide a prepaid return shipping label

International Returns

For customers outside the United States:

  • Return shipping costs are the customer’s responsibility
  • Customs fees are non-refundable
  • Mark packages as “Returned Goods” to avoid additional customs charges

Need Help?

Our water sports specialists are happy to assist with any shipping or return questions. Contact us at [email protected] and we’ll respond within 24 hours during business days.